Frequently Asked Questions (F.A.Q)

What types of supplements do you offer?

We offer a comprehensive range of dietary supplements including vitamins (A, B-complex, C, D, E, K), minerals (calcium, magnesium, zinc, iron), specialized formulas for immune support, energy, sleep, joint health, digestive health, and general wellness. Each product is carefully selected based on scientific research and manufactured to the highest quality standards.

Are your products FDA approved?

Dietary supplements do not require FDA approval before they are marketed. However, all our products are manufactured in FDA-registered facilities that strictly adhere to Current Good Manufacturing Practices (cGMP). These facilities undergo regular inspections to ensure safety, quality, and compliance with federal regulations.

Additionally, we conduct third-party testing on all our products to verify purity, potency, and quality. While the FDA does not approve supplements, we maintain the highest standards of manufacturing and testing to ensure product safety and efficacy.

Where do your ingredients come from?

We source our ingredients from reputable suppliers around the world who meet stringent quality standards. Each ingredient comes with a Certificate of Analysis (COA) confirming its identity, purity, and potency. We prioritize suppliers with proven track records, strong quality management systems, and transparent sourcing practices. Our commitment to quality sourcing ensures you receive premium ingredients in every product.

Do your products contain common allergens?

Allergen content varies by product. We clearly label all products with comprehensive allergen information, including whether they contain or were manufactured in facilities that process common allergens such as milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, or soy. Always check the product label and Supplement Facts panel before use if you have allergies. If you have specific allergen concerns, please contact our customer service team for detailed information about individual products.

Are your products vegetarian or vegan?

Many of our products are suitable for vegetarians and vegans, but this varies by product. We clearly indicate on each product page and label whether it is vegetarian-friendly or vegan-friendly. Some capsules may contain gelatin (animal-derived), while others use vegetable cellulose. If you follow a vegetarian or vegan diet, please check the product description and label, or contact us for specific recommendations.

Do your products contain GMOs, gluten, or artificial ingredients?

We strive to offer products that are free from unnecessary additives. Many of our products are non-GMO, gluten-free, and free from artificial colors, flavors, and preservatives. However, formulations vary by product. Each product listing includes detailed information about ingredients and what it does NOT contain. Look for specific callouts like "Gluten-Free," "Non-GMO," or "No Artificial Additives" on product pages.

How do I choose the right supplement for my needs?

Choosing the right supplement depends on your individual health goals, dietary needs, and lifestyle. Here are some tips:

• Identify your specific health goals (energy, immunity, joint health, etc.)
• Read product descriptions carefully to understand benefits and ingredients
• Check dosage recommendations and serving sizes
• Review customer reviews for real-world experiences
• Consider any dietary restrictions or allergies

Most importantly, consult with your healthcare provider before starting any new supplement, especially if you have existing health conditions or take medications.

Can I take multiple supplements together?

Many supplements can be safely taken together, but some may interact with each other or with medications. Before combining supplements, consider checking for potential interactions and ensure you're not exceeding recommended daily values for any nutrients. We recommend consulting with a healthcare professional or pharmacist who can review your complete supplement and medication regimen to ensure safety and efficacy.

How long does it take to see results?

Results vary significantly depending on the supplement, your individual body chemistry, baseline nutritional status, diet, lifestyle, and health goals. Some people notice benefits within days (like increased energy from B-vitamins), while others may need several weeks or months of consistent use (like joint support or immune health supplements). Most nutritional supplements work best with consistent, long-term use as part of a healthy lifestyle. Individual results are not guaranteed, and supplements work differently for different people.

What is the shelf life of your products?

Most of our supplements have a shelf life of 2-3 years from the manufacturing date when stored properly. Each product is labeled with an expiration date or "Best By" date. We carefully monitor our inventory and only ship products that are well within their shelf life. For best results, store supplements in a cool, dry place away from direct sunlight and heat. Keep bottles tightly closed when not in use. Do not use products past their expiration date.

How do I place an order?

Placing an order is simple:

1. Browse our products and add desired items to your cart
2. Click the shopping cart icon to review your order
3. Click "Checkout" to proceed
4. Enter your shipping address and contact information
5. Select your preferred shipping method
6. Enter payment information
7. Review your order summary
8. Click "Complete Order" to finalize your purchase

You'll receive an order confirmation email immediately after your purchase is complete. You can create an account during checkout or checkout as a guest.

What payment methods do you accept?

We accept the following payment methods:

• Major credit cards: Visa, Mastercard, American Express, Discover
• Debit cards with Visa or Mastercard logo
• PayPal
• Shop Pay
• Other digital payment methods as displayed at checkout

All payments are processed securely through encrypted payment gateways. We do not store your complete credit card information on our servers. Payment is charged at the time of order placement.

Is my payment information secure?

Yes, absolutely. We take payment security very seriously. All payment transactions are processed through secure, PCI-compliant payment gateways using industry-standard SSL encryption technology. Your payment information is encrypted during transmission and we never store complete credit card details on our servers. We use trusted third-party payment processors that specialize in secure transaction processing. You can shop with confidence knowing your financial information is protected.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately at info@wiati.com or call +1 (678) 833-2422. We process orders quickly, so we can only make changes if your order hasn't shipped yet. Orders typically ship within 1-2 business days. Once an order has shipped, you'll need to receive it and follow our return process if you wish to return items. We cannot modify or cancel orders that have already shipped.

Do you offer discounts or promotional codes?

Yes! We periodically offer promotions, discounts, and special offers to our customers. You can stay informed about current promotions by subscribing to our email newsletter, following us on social media, or checking our website homepage. We also offer FREE standard shipping on orders over $50 to the contiguous United States. If you have a promotional code, you can enter it during checkout in the "Discount Code" field before completing your purchase. Promotional codes cannot be applied retroactively to completed orders.

What if my payment is declined?

If your payment is declined, your order will not be processed. Common reasons for declined payments include:

• Insufficient funds in the account
• Incorrect card information (number, expiration date, CVV)
• Billing address doesn't match card records
• Card has expired
• Card issuer security holds
• International transaction restrictions

Please verify your payment information and try again, or try an alternative payment method. If problems persist, contact your card issuer or bank. We're also happy to help troubleshoot if you contact our customer service team.

Will I be charged sales tax?

Yes, sales tax is calculated automatically at checkout based on your shipping address and current state/local tax rates. The exact amount depends on your location and applicable tax laws. Sales tax will be clearly displayed in your order summary before you complete your purchase. We are required by law to collect sales tax for shipments to certain states.

Do you offer wholesale or bulk pricing?

At this time, we focus on retail sales through our website. However, if you're interested in purchasing large quantities for commercial purposes, resale, or corporate wellness programs, please contact us at info@wiati.com with details about your needs. We'll be happy to discuss potential options and pricing for bulk orders.

Where do you ship?

We currently ship to all 50 United States and US territories including:

• All 50 states (including Alaska and Hawaii)
• Puerto Rico
• Guam
• US Virgin Islands
• American Samoa

We do not currently ship to P.O. Boxes, APO/FPO/DPO addresses, or international locations outside the US and its territories. We require a physical street address for all shipments.

How much does shipping cost?

Shipping costs depend on your shipping method selection:

• Standard Shipping (5-7 business days): $5.99
• Expedited Shipping (2-3 business days): $12.99
• Express Shipping (1-2 business days): $24.99

🎉 FREE Standard Shipping on orders over $50 to the contiguous United States!

How long will it take to receive my order?

Total delivery time includes processing time plus shipping time:

Processing Time: 1-2 business days

Shipping Time (after processing):

• Standard: 5-7 business days
• Expedited: 2-3 business days
• Express: 1-2 business days

Total time: Most orders arrive within 6-9 business days with standard shipping, or 3-5 days with expedited options. Business days are Monday-Friday, excluding federal holidays. Delivery times are estimates and not guaranteed. Alaska, Hawaii, and US territories may experience longer delivery times.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number and link to track your package. You can click the tracking link in the email or visit the carrier's website (USPS.com, UPS.com, or FedEx.com) and enter your tracking number. Tracking information typically updates within 12-24 hours after shipping. If you created an account, you can also log in to view your order status and tracking information.

What if my package is lost or stolen?

If tracking shows your package was delivered but you didn't receive it:

1. Check around your delivery location thoroughly
2. Ask neighbors, household members, or building management
3. Wait 24 hours (sometimes carriers mark delivered early)
4. Contact the carrier with your tracking number
5. Contact us if still not located after 48 hours

We'll work with you and the carrier to resolve the issue. All shipments are insured. If confirmed lost or stolen, we'll send a replacement or issue a full refund.

What if my package arrives damaged?

If your package arrives damaged, please contact us within 48 hours at info@wiati.com with your order number and photos of the damaged items and packaging. We'll send a replacement immediately at no cost or issue a full refund including shipping. You don't need to return damaged items unless we specifically request it for our insurance claim.

Can I change my shipping address after ordering?

If you need to change your shipping address, contact us immediately at info@wiati.com or call +1 (678) 833-2422. We can update the address if your order hasn't shipped yet. Once shipped, we cannot change the delivery address. You may be able to request address changes directly with the carrier, but additional fees may apply and are your responsibility. Please double-check your shipping address before completing your order.

Do I need to be home to receive my package?

Most orders don't require a signature and will be left at your door or in a secure location. For high-value orders (over $200), a signature may be required. If no one is available to sign, the carrier will leave a notice with instructions. You may be able to sign the notice to authorize delivery, or the package may be held at a carrier facility for pickup. You can contact the carrier to arrange redelivery or pickup options.

What is your return policy?

We offer a 30-day return policy for unopened products. You may return eligible items within 30 days of delivery for a full refund of the product price. Products must be unopened with the original seal intact, in original packaging, and unused. Due to health and safety regulations, we cannot accept returns on opened or used supplement bottles. Refunds are processed within 5-7 business days after we receive and inspect your return. Please see our detailed Return & Refund Policy page for complete information.

How do I start a return?

To initiate a return:

1. Contact us at info@wiati.com or call +1 (678) 833-2422
2. Provide your order number and items to return
3. We'll review and approve your return request
4. You'll receive a Return Authorization (RA) number
5. Package items securely with RA number visible
6. Ship to the return address provided

Important: Do not ship returns without obtaining a Return Authorization number first.

Who pays for return shipping?

Return shipping costs depend on the reason for return:

• Customer responsibility: If returning due to change of mind, wrong product ordered, or no longer needed
• Our responsibility: If you received damaged, defective, or incorrect products, or if we made an error

When return shipping is our responsibility, we'll provide a prepaid return label. We recommend using trackable shipping and purchasing insurance when you're responsible for return costs.

How long does it take to get my refund?

The refund timeline is:

1. Return shipping: Varies (depends on carrier and your location)
2. Inspection: 1-2 business days after we receive your return
3. Refund processing: 5-7 business days to your payment method
4. Bank processing: 3-10 business days for credit to appear

Total time: Typically 10-14 business days from when we receive your return. Refunds are issued to your original payment method.

Can I exchange a product for a different one?

We don't currently offer direct exchanges. If you need a different product, please return your original item for a refund and place a new order for the desired product. This ensures you receive your new product as quickly as possible rather than waiting for us to receive your return first.

What items cannot be returned?

Due to health, safety, and hygiene regulations, we cannot accept returns on:

• Opened or used supplement bottles with broken seals
• Products without original packaging or labels
• Items marked as final sale or clearance
• Gift cards
• Products returned more than 30 days after delivery

What if I received the wrong item?

We sincerely apologize if you received the wrong product! This is our error and we'll make it right immediately. Contact us within 48 hours at info@wiati.com with your order number and a photo of what you received. We'll ship the correct item via expedited shipping at no cost and provide a prepaid return label for the incorrect item. You'll receive the correct product before we receive the return.

How do you ensure product quality?

Quality assurance is our top priority. Our process includes:

• Manufacturing in FDA-registered, cGMP-compliant facilities
• Sourcing ingredients from reputable, vetted suppliers
• Verifying Certificates of Analysis for all ingredients
• In-process testing during manufacturing
• Final product testing for purity and potency
• Third-party laboratory verification
• Testing for contaminants, heavy metals, and microbes
• Proper storage and inventory management

Are your products tested for contaminants?

Yes, absolutely. Every batch undergoes comprehensive testing including screens for heavy metals (lead, mercury, arsenic, cadmium), pesticides, microbiological contaminants (bacteria, yeast, mold), and other potential adulterants. We use both in-house testing and independent third-party laboratories to ensure products meet or exceed safety standards. Products must pass all testing before being released for sale.

Are your supplements safe to take with medications?

Some supplements can interact with prescription or over-the-counter medications. It's essential to consult with your healthcare provider or pharmacist before taking any supplements if you're currently on medication. They can review your complete medical history and medication list to identify potential interactions and ensure safety. Never stop taking prescribed medications to start supplements without medical guidance.

Can I take your supplements if I'm pregnant or nursing?

If you are pregnant, nursing, or planning to become pregnant, you should always consult with your healthcare provider before taking any dietary supplements. Some ingredients may not be appropriate during pregnancy or breastfeeding. Your doctor can evaluate your specific nutritional needs and recommend safe options. Products that are not recommended for pregnant or nursing women will have clear warnings on the label.

Are your products safe for children?

Unless specifically labeled as children's supplements with appropriate dosing for pediatric use, our products are formulated for adults (18+). Children have different nutritional needs and lower tolerance levels than adults. Always consult with a pediatrician before giving any supplements to children. Keep all supplements out of reach of children, as accidental ingestion can be dangerous. If a child accidentally ingests supplements, seek medical attention immediately.

What should I do if I experience side effects?

While most people tolerate our supplements well, side effects can occur. If you experience any adverse reactions, discontinue use immediately and consult your healthcare provider. Contact us at info@wiati.com to report the issue so we can investigate. Serious adverse events should be reported to your doctor and the FDA MedWatch program. We take all safety concerns seriously and investigate every report thoroughly.

How should I store my supplements?

For optimal product quality and effectiveness, store supplements in a cool, dry place away from direct sunlight, heat, and moisture. Keep bottles tightly closed when not in use. Do not store in bathrooms (due to humidity) or in vehicles (due to temperature fluctuations). Keep out of reach of children. Some products may have specific storage requirements listed on the label—please follow those instructions. Do not use products past their expiration date.

Do you test on animals?

No, we do not conduct animal testing on our products. We rely on published research, clinical studies involving human participants, and safety data from existing scientific literature. We are committed to cruelty-free practices and partner with manufacturers who share this ethical standard.

Do I need to create an account to order?

No, you can checkout as a guest without creating an account. However, creating an account offers benefits including faster checkout (saved addresses and payment methods), order tracking, order history access, easier returns processing, and exclusive promotions. Creating an account is free and takes just a minute.

How do I create an account?

Creating an account is simple:

1. Click "Account" or "Sign Up" at the top of our website
2. Enter your email address and create a password
3. Provide your name and contact information
4. Click "Create Account" to complete registration

You'll receive a confirmation email to verify your account.

How is my personal information protected?

We take your privacy and data security seriously. We use industry-standard SSL encryption to protect your information during transmission. Payment information is processed through secure, PCI-compliant gateways and we never store complete credit card details. We do not sell, rent, or share your personal information with third parties for marketing purposes. Please review our Privacy Policy for complete details about how we collect, use, and protect your information.

How do I reset my password?

If you've forgotten your password, click "Forgot Password?" on the login page. Enter your email address and we'll send you instructions to reset your password. Follow the link in the email to create a new password. If you don't receive the email within a few minutes, check your spam folder. For further assistance, contact us at info@wiati.com.

Can I update my account information?

Yes! Log in to your account and click "Account Settings" or "Profile" to update your name, email address, shipping addresses, phone number, or password. Changes take effect immediately. Make sure to save changes before leaving the page. If you need assistance updating your information, our customer service team can help.

Will you send me marketing emails?

You can choose whether to receive promotional emails from us. During account creation or checkout, you'll have the option to subscribe to our newsletter for exclusive offers, health tips, and product updates. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email. You'll still receive transactional emails (order confirmations, shipping notifications, etc.) even if you unsubscribe from marketing communications.

How do I delete my account?

If you wish to delete your account, please contact us at info@wiati.com with your request. We'll process your account deletion request in accordance with our Privacy Policy and applicable laws. Note that we may retain certain information for legal, accounting, or business purposes as required by law. Order history for completed transactions may be retained for record-keeping.